I have a pet peeve with bad customer service. It irks me like nothing else, particularly in the past few years, when it’s become increasingly obvious that the majority of us will be replaced by robots. Don’t get me wrong, I have nothing against robots. For that matter, I welcome our new overlords, if for nothing else than because they’ll be able to retroactively read all that’s been written about them (ahem, my blog). So I’m careful to say only kind things about them, lest I be targeted as a non-believer. Believe me, you never want to be on the wrong side of an Inquisition.




